The Google Customer Solutions (GCS) team are entrepreneurial and client-focused members who are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. As an Account Strategist for Small and Medium-sized businesses we anticipate how decisions are made, persistently explore and uncover the business needs of Google's key customers and understand how our range of product offerings can grow their business through Google Ads and paid advertising.
Role & Responsibilities
Supported and grew multimillion dollar portfolios of lead-generation business accounts across different industries by partnering to develop best practices across Google’s advertising suite and develop key strategies based on client KPI’s and marketing goals.
Introduced and optimized paid media campaigns across Search, Shopping, Display, YouTube, Discovery and Performance Max across advertisers including C-level executives and business owners while understanding their business goals to grow their digital marketing investment with Google.
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Managed a portfolio of medium-sized businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement.
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Consistently overachieve on productivity and revenue metrics, attaining over 100% core score & productivity in every quarter while at Google - average core score of 116%; only person on the Engage Canada team to have hit all PGA OKRs in 2023.
Projects+ Performance
Account Strategist, Canada Engage Quota Attainment
Q4'23 Attainment of 100%
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Q3'23 Attainment of 122%
Q2'23 Attainment of 120%
Q1'23 Attainment of 144%
Q4'22 Attainment of 147%
Canada Scaled French Program: Piloted French strategy program and office hours scaled across 3 Canada teams to outreach and strategize pitch calls/emails amid a French-English language barrier. Scaled French translated email templates across Scaled-Engage-AGT teams for advertisers to close productivity metric gaps. Worked with 22 sellers across the 3 teams to outreach, pitch, and win client opportunities with UAAs and Points. In total, worked with $2M+ in revenue and won over 50 UAAs across Canada Scaled in 2023.
Community Leaders Program (CLP): Mentor a team of 8 University of Michigan students who are tasked with assisting 40 local small businesses with their digital advertising and community impact.
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Peer Mentorship: Serve as a mentor for two Engage Account Strategists, meeting 1:1 weekly to discuss current productivity, strategize on PGA attainment, and serve as a peer advisor for career development and progress. Mentees consistently overachieved on their productivity targets and OKRs as early as their first quarter on target.
What people say
Peers & managers
“She is excellent with clients, creates strong rapport, and is eager to learn.”
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“You continue to go above and beyond, Juliette! The impact you're having across all of Scaled is truly incredible.”
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“...thank you for being such an important character in my onboarding experience! You have made the office feel so welcoming and safe not only just for me, but for all the Nooglers! You're truly an example of the Google culture. Keep being amazing!!”
“Where do I start with Juliette! Thank you so much for all of your help with Baseball Town, a French client. Without hesitation, you helped Natnal and I strategize a pitch and then pitched everything IN FRENCH! As if that wasn't impressive enough, you kept Natnal and I in the loop in real time via ping and allowed us to ask follow up questions to the client with you in translation. In addition to pitching for AAR, EC, and GA4, you also conducted a Needs Assessment and secured an AGT deal for me. Without you, this wouldn't have been possible! As always, thank you so much for all your help!”
Clients
"It has truly been a pleasure working with you as well. I sincerely want to thank you for all of the help and guidance you have provided over the past several months. You have set a high bar!"
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"I think I can speak for everyone here; you were the best Google account executive assigned to this account so far. Will miss our interactions. Wishing you luck."
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"It's been great to work with you over the past few months. You've been an enormous help and a refreshingly fun account strategist. You're the best and will crush anything you do. I'll reach out on Linkedin so we don't lose the connection. All the best and thank you again for everything."
"You have been amazing. Thank you for your direction and your uplifting personality. I hope we can work together again on a growing vibrant account."
“Was a pleasure to talk to you as well. You’re a great listener and was able to explain clearly options to help us in our quest for better success with Google Ads. We’ll be speaking with the agency that helps us managing our ads and be in touch for sure.” “...we were so lucky to get you assigned to us!”
